We are looking to recruit volunteers to work within our Leek offices.

What will you do?

● Complete an introduction to Citizens Advice and training for your role

● Talk to clients over the phone, face to face, or online to explore what problems they need support with

● Find information about the clients’ problems and help them to understand their options

● Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation

● Write a summary of the clients’ problems and what action you’ve taken

● Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months.

We can be flexible so please talk to us.