Get in Touch
Mitchell House
Town Road, Hanley, Stoke On Trent, Staffordshire, ST1 2QA
You can use our online web chat service Monday to Friday, 9am to 5pm.
Our web chat services can be accessed using the button below:
Consumer Service
For problems with energy, goods, and services.
Call 0808 223 1133 (free to call) Lines are open
Mon-Fri 9am-5pm. Relay UK available.
Or chat online at www.canscharity.org.uk
Debt Service
National debt helpline for support around debt.
National helpline 0800 240 4420 (Free to
call) Lines are open Mon-Fri 9am-8pm, Sat
9.30am-1pm. Relay UK available. Or chat
online at www.canscharity.org.uk
Help to Claim
For help with making a new claim for
Universal Credit
Call 0800 144 8444 (free to call) Lines are
open Mon-Fri 8am-6pm. Relay UK available.
Or chat online at www.canscharity.org.uk
Housing Team
If you have received an eviction notice and
have not managed to contact us before your
court date, look for our court desk at the
County Court on possession days.
Immigration Team
Call 01782 407 968 (local rate)
Tue 9.30-11.30am (closed 1st Tue of the month)
Thu 9.30-11.30am.
For help with debt.
Local helpline 01782 408 625 (Local rate)
Leave a message and a debt adviser will
call you back. Or email
moneyadvice@canscharity.org.uk
Potteries Moneywise
For help with managing your money.
Call 01782 408 685 (local rate) Leave a
message and an adviser will ring you back.
or email pmw@canscharity.org.uk
Refugee & Asylum Team
Drop in service at Hanley office: Tues 9.30 am
-12.00 pm or until last ticket is given out.
Third Party Hate Crime Reporting Centre
Report a hate incident or hate crime
Email: reachout@canscharity.org.uk
Tel: 0330 0881 339 local rate.
We are open Monday to Friday 9am-5pm (excluding Bank Holidays)
www.canscharity.org.uk
Uniting Staffordshire Against Hate (USAH)
For practical and emotional support after experiencing a hate crime or hate incident.
Email: help@usah.org.uk
Tel: 0330 0881 339 local rate.
We are open Monday to Friday 9am-5pm (excluding Bank Holidays)
www.canscharity.org.uk
FAQS
Answers to questions you may have
Find quick answers to frequently asked questions about our services.
Do I need to book an appointment?
You will need to book an appointment to visit us at Mitchell House. We are available for you to drop in at other locations, please see the Where to Get Support section.