Access Support
We aim to support the residents of Staffordshire North and Stoke-on-Trent. with any issues that may arise.
We are also offering a Refugee and Asylum service at our Hanley office on Tuesdays running from 9:30am until 12:00pm, or until the last appointment slot is taken.
We have outlined the different locations in which you can access our services, and when they are offering a drop-in service below:
Hanley Office – 13/25 Cheapside, ST1 1HL
Monday: 9:30am – 12:30pm
Tuesday: 1:00pm – 4:00pm
Wednesday: 9:30am – 12:30pm
Friday: 9:30am – 12:30pm
Newcastle Office – 25/27 Well St, ST5 1BP
Monday: 10:00am – 12:30pm
Wednesday: 10:00am – 12:30pm
Kidsgrove Town Hall – Liverpool Rd, ST7 4EH
Thursday: 9:00am – 1:00pm
Biddulph Town Hall – High St, ST8 6AR
Monday: 10:30am – 1:00pm
Wednesday: 10:30am – 1:00pm
Cheadle Library – 15A – 17 High St, ST10 1AA
Please request a referral at Cheadle Library
Leek Town Council – 15 Stockwell St, ST13 6HQ
No Drop-in available
Getting help
How we will support you
- When you first contact us we will ask you some questions during a fairly short initial assessment to find out what it is you need help with and whether or not we are the best place to help you, this will either be over the phone or face to face.
- We will give you some information or signpost you to another organisation, which we have agreed is what you need to be able to sort the problem out for yourself.
- We may give you some short, specific advice about your query, especially if it is a reasonably straightforward issue.
- We may need to refer you for a longer appointment with another adviser. This will depend on the urgency of your problem and the availability of an appointment.
- We may agree that there is another organisation who can provide the help you need better than we can. For example you may need to see a solicitor or a specialist we don’t have. There may be helplines, such as the Citizens Advice consumer adviceline, who are better placed to help.
- We may need to offer a casework service for certain issues. This will involve your case being passed to a specific caseworker who will be responsible for it and be the person who contacts you.
How can we help you?
If you need support around any issue please get in contact. We offer free, confidential advice and practical support.
Contact us
"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”
Service User
The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.
Thank you.
Telephone User
"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."
Consumer User
"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."
Service User
"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."