What We Do
We believe in a Stoke-on-Trent and Staffordshire free from hate. Our mission is to support victims of hate crime with confidential, independent, and non-judgmental services. We also work to raise awareness about hate crime and how to report it. This can be achieved through educating professionals and communities through training and outreach to prevent hate crime.
Our aim is to help you recover from your experience and from any harm caused to you as a result and we can support you in a variety of ways. An example of this would be to report the crime to the police if you wish to and then continuing to liaise with the police and other key agencies on your behalf.
We also support you to exercise your rights as a victim as determined by the Victims Code of Practice, which can include access to Restorative Justice, addressing any financial, emotional or practical issues you may have as a result of what has happened, and to help with understanding what will happen if your case goes to court and to support you through this including attending court with you.
Getting help
How we will support you
- When you contact us, a member of our team will listen and talk with you about your experience, so we can understand how it has affected you and what help you may need.
- We will assess your support needs and provide you with advice or information to answer any immediate questions you may have.
- We can also allocate you with your own Victim Care Coordinator if needed, who will provide you with both face to face practical and emotional support through this difficult time.
We’re here, whenever you’re ready.
Want to learn more
Our Training
We currently offer two training sessions, a 1.5 hour and a 3.5 hour session.
The 1.5 hour awareness raising session, with time for questions at the end is suitable for anyone looking for a general overview of hate crime, with objectives including:
- Legal definitions and the difference between hate crimes and hate incidents
- The prevalence of hate crimes, locally and nationally
- Barriers that prevent people reporting hate crimes
- The impact hate crimes have on victims
- How to access support and what victims can expect
For those wishing for more intensive training, we offer a full morning or afternoon 3.5 hour session for a ‘deeper dive’. This will be available separately.
The 3.5 hour training awareness session, with time for questions at the end is suitable for anyone looking for a more in-depth overview of hate crime, with objectives including:
- Legal definitions and the difference between hate crimes and hate incidents
- The prevalence of hate crimes, locally and nationally
- Barriers that prevent people reporting hate crimes
- The impact hate crimes have on victims
- Unconscious Bias, Stereotyping, Discrimination and Prejudice
- How to support a Victim of Hate Crime
- Hate Crime the Vulnerabilities and Partnership Working
- How to access support and what victims can expect
Our training and awareness-raising sessions are only available to professionals living and working in Stoke-on-Trent and Staffordshire.
Bespoke Training:
For bespoke Hate Crime training or for face to face delivery you can contact us at help@usah.org.uk.
How to book:
The training link is available following registration on Eventbrite using the below.
If you have any issues booking these, please contact us at help@usah.org.uk.
How can we help you?
You don’t have to suffer in silence. Hate. let’s put a stop to it
Contact us
If you need information, advice or support from the Uniting Staffordshire Against Hate, you can email us at help@usah.org.uk or call us on 0330 0881 339 (calls charged at local rate)
Our phone lines are open Monday to Friday 9am-5pm (excluding Bank Holidays). Outside of these hours we have an answer phone facility. If you need to contact us outside of our opening hours, please leave a message and we will call you back.
"Since using your service, I have felt so much better in myself … I didn’t know where else to go, now my issue is totally resolved. It’s like a weight has been lifted from my shoulders.”
Service User
The guy I spoke to was called Chris he was very thorough and listened to my problems with empathy, he gave me some information immediately but said he would check out some further advice and call me back, he rang me back within the hour and took the time to convey the information and explained things very well.
Thank you.
Telephone User
"I am very happy with the outcome I have managed to get from the trader and wanted to thank all involved."
Consumer User
"It's really wonderful you have someone to turn to, as I wouldn't pursue things without Citizens Advice help. Everything is difficult to do these days (forms/paperwork, especially). It is great to be seen by a friendly face and receive the help and information I need."
Service User
"I found the whole process of seeking advice to be simple and stress-free. The staff were pleasant and informative."